FAQ

How do I register an account?

To register an account, please click the "Register" button in the upper right corner of the website, fill in the required personal information, and set a password. Once completed, you will receive a confirmation email, click the link in the email to activate your account.

What products can I buy on the website?

Our website offers a variety of outdoor products, including camping equipment, mountaineering equipment, outdoor products, etc. You can browse and select the products you are interested in in each category.

What payment methods can I use?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards and PayPal. All payment methods are processed using secure encryption.

How do I return or exchange my order?

If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. Please ensure that the product is unused and in its original packaging. Please refer to the Return and Exchange Policy on our website for details.

Can I change my order?

If you need to change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once an order has entered the processing or shipping stage.

How do I reset my password?

If you forget your password, please click the "Forgot your password?" link on the login page. Enter the email address associated with your account and we will send you instructions to reset your password.

How do I place an order?

Browse the products you want to buy, select the specifications and quantity, and click the "Add to Cart" button. After completing the purchase, go to the shopping cart, click the "Checkout" button, follow the instructions to fill in the delivery information and select the payment method.

How long will my order take to ship?

It usually takes 1-3 business days for my order to be processed. Once shipped, you will receive a confirmation email with a tracking number that you can use to check the shipping status of your order.

How do I contact customer support?

If you have any questions or need help, you can contact our customer support team at the following methods:

Email: rinahcarls@gmail.com
Phone: 13145971126
Social Media: You can also contact us through our social media channels.

What is the website's privacy policy?

We take your privacy very seriously. You can review our privacy policy to learn how we collect, use and protect your personal information.