Thank you for choosing mercooutdoor.com. Our goal is to ensure that you are satisfied with your purchase. If you are not completely satisfied with your purchase, here is our refund policy and procedure:

  1. Refund Policy
    Time Limit for Requesting a Refund: If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product.
    Item Condition: Returned products must be in unused condition and should include all original packaging, tags, and related accessories. We reserve the right to refuse a refund if the product shows obvious signs of use or damage.
  2. Steps to Request a Refund
    Contact Customer Support: Please contact our customer support team via email at rinahcarls@gmail.com or phone at [fill in contact number] to explain your refund request and provide your order number and relevant information.

Get a Return Authorization: Our customer support team will review your request and provide a Return Merchandise Authorization (RMA) number if eligible for a refund.

Returning the Product: Send the product back to our return address using a valid shipping method. Please make sure to write the return authorization number on the outside of the package so that we can quickly process your request.

Confirmation of receipt: We will inspect the returned merchandise upon receipt and confirm its status.

  1. Refund processing
    Once your return is reviewed, we will process a refund within 5-10 business days. Refunds will be issued to your original payment method.
    Please note that refunds may take additional processing time depending on your bank or credit card company.
  2. Shipping policy
    Unless the product is defective or shipped incorrectly, our refunds do not include the initial shipping and return shipping costs. If you request a refund due to a defective or incorrect product, we will cover the relevant shipping costs.
  3. Special circumstances
    For certain items (such as customized products, opened hygiene products), we may not provide refunds. Please check the description and terms of the relevant product before purchasing for details.
  4. Questions and inquiries
    If you have any questions or need further assistance, please feel free to contact our customer support team, we will be happy to help you.

Thank you for your support of mercooutdoor.com, we hope to provide you with quality products and services.